Legal documents

36bet Privacy Policy — Your data is fully protected

Your trust is our greatest asset. This Privacy Policy clearly sets out how 36bet collects, stores, and uses your personal information — with full transparency.

SSL encryption
KYC protection
Never Sold to Third Parties
Last Updated: January 2026
Core Commitments
Your Data Is Never Sold
256-bit SSL Protection
Right to Erasure
Transparent Data Usage Policy
24/7 Support Team

Protecting your information Our commitment

End-to-end encryption

Every transaction and piece of personal information on the 36bet platform is protected by 256-bit SSL/TLS encryption — as secure as your bank.

No Data to Third Parties

Your name, phone number, and banking details are never sold to advertisers or third parties. This is a core principle we stand by.

Secure Data Storage

User data is stored on secure servers and regularly verified through security audits.

Cookie Controls

36bet uses cookies solely to improve your experience. You can update your cookie settings at any time.

Right to Erasure

You may request deletion of your account's personal data at any time. We will act within the specified timeframe.

Legal compliance

36bet fully complies with international data protection laws and gaming regulations. Your rights are always protected.

1

Introduction & Scope

36bet (referred to as "we", "us", or "the platform") is committed to protecting the privacy of all users of its website and related services. This Privacy Policy applies to users in Bangladesh and all other regions, and has been developed in accordance with international data protection standards.

By registering with or using 36bet, you fully agree to the terms of this Privacy Policy. We believe transparency is the foundation of trust — which is why every aspect of how we use your data is openly set out here.

This Privacy Policy was last updated in January 2026. Any future changes will be published on this page.

36bet operates solely for the purpose of providing entertainment gaming services. Your personal information is collected only to improve service quality, ensure security, and meet legal obligations — nothing else.

2

What Information Is Collected

36bet collects only the information that is necessary. No excessive or irrelevant data is requested. A detailed breakdown of the data collected is provided below.

Type of Data Example Reason for Collection
Identity Information Name, date of birth, NID number KYC verification and age confirmation
Contact Information Mobile number, email address Account communication and security
Financial information Mobile Banking/Nagad number, transaction history Payment Processing & Fraud Prevention
Technical Information IP address, device type, browser Security Monitoring & Service Improvement
Usage Data Gaming history, bet amounts, session duration Responsible Gaming Monitoring

Full card numbers and bank account details are not stored on our servers — payment processing is handled through secure third-party payment gateways.

3

How Data Is Collected

36bet collects user information through several methods. You have the right to know about each one.

  • Directly Provided Information: Information you provide at registration, when uploading documents for KYC verification, or when contacting our support team.
  • Automatically Collected Information: While you use the platform, certain technical information is automatically collected via cookies, log files, and analytics tools.
  • From third-party sources: Limited information may be received from payment providers (such as Mobile Banking, Nagad) and identity verification services.
  • From device permissions: When using the mobile app, certain device-related information may be collected subject to your permission.

We never access your microphone, camera, or contact list without your permission.

4

Purpose of Data Use

36bet uses your information only for specific, legitimate purposes. Each purpose is clearly outlined below.

  • To complete account registration, login, and identity verification processes.
  • To process deposits, withdrawals, and other financial transactions.
  • To prevent fraud, money laundering, and illegal activities.
  • To verify age and protect minors.
  • To provide customer support and resolve complaints.
  • To support technical improvements to the platform and fix bugs.
  • To promote responsible gaming and support users who may be experiencing gambling-related issues.
  • To fulfill legal and regulatory obligations.
  • To inform you of relevant promotions and bonus offers (with your consent only).

Your information is never shared with marketing or advertising companies. 36bet never sells your data — that is our unwavering policy.

5

Data Sharing & Disclosure

36bet does not generally share your information with third parties. However, sharing may occur in the limited circumstances described below.

  • Payment providers: Only the minimum necessary information is shared with Mobile Banking, Nagad, Rocket, or USDT exchange services to process deposits and withdrawals.
  • Law enforcement agencies: Information may be disclosed to government authorities when required by court order or legal obligation.
  • KYC service provider: Limited data may be shared with a licensed KYC service provider for identity verification purposes.
  • Technology partners: Cloud and hosting providers used to operate the platform — all bound by strict confidentiality agreements.

Whenever information is shared with third parties, we ensure those parties maintain the same level of privacy protection.

6

Cookies & Tracking

36bet uses cookies on its website. Cookies are small text files stored in your browser that help enhance your gaming experience.

  • Essential cookies: Essential for maintaining login sessions and core platform functionality. These cannot be disabled.
  • Performance Cookies: Used to analyze page loading speed, detect errors, and understand usage patterns.
  • Functionality Cookies: Remembers your language preference, theme setting, and other personalized configurations.
  • Analytics cookies: Helps us understand which games are most popular and which features are used most.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features. We do not use any cross-site tracking or fingerprinting technologies.

7

Data Protection Measures

36bet employs industry-leading technology to keep your data secure. Our multi-layered security measures are described below.

1
256-bit SSL/TLS Encryption

Every data transfer is protected with the highest level of encryption — the same standard used by banks and financial institutions, which 36bet also follows.

2
Two-Factor Authentication (2FA)

OTP verification is required at account login and for large withdrawals, preventing unauthorized access.

3
Regular Security Audits

Regular penetration testing and vulnerability assessments are conducted by third-party cybersecurity experts.

4
Restricted Access Control

Only authorized personnel can access specific data. Every access is logged and audited.

5
Data Backup & Recovery

Secure, encrypted backup systems keep the risk of data loss at virtually zero.

Never share your password with anyone. No 36bet representative will ever ask for your password.

8

Data Retention Period

36bet does not retain your information longer than necessary. Different types of data have their own defined retention periods.

  • Active Account Data: Retained for as long as the account remains active.
  • Financial transaction records: Retained for up to 5 years as required by legal obligations.
  • KYC documents: Retained for up to 3 years after account closure.
  • Log Files & Technical Data: Automatically deleted after 90 days as a rule.
  • Support Conversations: Retained for up to 1 year after the issue is resolved.

Once the retention period expires, data is securely deleted or anonymized so that you can no longer be identified in any way.

9

Your rights

As a 36bet platform user, you have the following rights. To exercise any of them, please contact our support team.

Right to Access

You have the right to know what information 36bet holds about you and to request a copy of it.

Right to Rectification

If any information in your profile is incorrect, you may request that it be updated.

Right to Erasure

You may request deletion of data that falls outside our legal retention obligations.

Right to Restrict Processing

You have the right to request that we stop using your data for specific purposes.

Right to Data Portability

You may request your data in a structured, machine-readable format.

Right to Opt Out of Marketing

You can opt out of promotional emails or SMS at any time.

36bet is required to respond to rights requests within 30 days of receipt. In complex cases, this may extend to a maximum of 60 days.

10

Protection of minors

36bet strictly does not provide gaming services to anyone under the age of 18. The protection of minors is an integral part of our Privacy Policy.

  • Age verification is mandatory at registration, and date of birth is confirmed during the KYC process.
  • If a user is found to be under 18, their account is immediately suspended.
  • No information from minors is knowingly collected.
  • Parents or guardians can contact us regarding any suspicious account activity.

For family safety, visit our Responsible Gaming Detailed guidelines are available on the page.

11

Policy Updates

36bet reserves the right to update this Privacy Policy at any time. However, we will always notify you in advance of any significant changes.

  • For significant changes, a notification will be sent to your registered email address.
  • The date of any changes is always updated at the top of this page.
  • Continued use of the platform after any changes constitutes acceptance of the updated policy.
  • Previous versions are available upon request through our support team.

Visiting this page regularly will keep you up to date with the latest Privacy Policy.

12

Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. 36bet's dedicated privacy team is ready to address all your queries.

  • Email: [email protected]
  • Support Hours: 24 hours a day, 7 days a week
  • Language: Support is available in both Bengali and English
  • Response Time: Typically within 24–48 hours

Your privacy is our priority. Stay with 36bet — safe and trusted.

About Privacy FAQ

Never. 36bet does not sell your data to any advertisers, marketing companies, or third parties. No information is shared beyond what is required for payment processing and legal compliance.

Most data is deleted upon account closure. However, financial transaction records and KYC documents are retained for a set period as required by law, after which they are permanently deleted.

Promotional SMS is sent only with your explicit consent. Security OTPs and important account notifications are always sent. You can turn off marketing SMS at any time from your account settings.

No. All payment processing is handled through fully secure third-party gateways. Your full mobile banking PIN or password never enters or is stored in 36bet's systems.

Yes. In the event of a security incident, we notify affected users as quickly as possible via email and platform notifications, along with guidance on the steps taken and what you should do.

Join 36bet — Safe, Trusted, Secure

Your privacy is fully protected. Register now and enjoy the best gaming experience in Bangladesh.

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